Resume

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Work experience

Visa Inc.

Sr. User Experience Researcher  | Jun 2013-Feb 2016

  • Led user research including usability testing, heuristic evaluation, eye-tracking research, interview, survey, persona, focus group, card sorting, etc.
  • Developed interaction design strategies, wireframes and prototypes
  • Analyzed and developed information architecture for websites.
  • Established Visa’s first User Experience Lab
  • Initiated Visa internal crowdsourcing testing platform
Emerson Process Management

Project Researcher  | Aug 2012-Aug 2013

  • Conducted ethnographic study and task analysis
  • Redesigned interface for a decision-based data display system
Yahoo! Inc.

User Experience Intern  | Dec 2011-May 2012

  • Conducted competitive analysis and survey
  • Designed wireframes
Hubei Educational Information Development Center

Associate Project Manager  | Apr 2007-Jan 2009

  • Co-managed the “open information system” project to make the documents and records of the Ministry of Education of the People ‘s Republic of China more open to the general public, thereby meeting WTO government transparency requirements. Created the information architecture (logic flow chart) for the framework of the application system—a sub-system of the “open information system”.
  • Proposed plans for increasing website traffic and improving business, which were implemented
  • Ranked first in the annual employee assessment of the center

 

Publications

Academic Journal

  • Bias, R.G., Nixon, M., He, D., & Kim, H. (2014). Employing a User-centered Design Approach to Improve Operator Interfaces. IIE Transactions on Occupational Ergonomics and Human Factors, 2014 (V2, 3-4), 207-214.
  • Zhang, Y., He, D., & Sang, Y. (2013). Facebook as a Platform for Health Information and Communication: A Case Study of a Diabetes Group. Journal of Medical System, 37(3).

Presentation

  • He, D. & Zhang, Y. (2013). Patients and Caregivers’ Use of Online Diabetes Communities for Information. 2013 Healthcare Symposium: Innovation in Healthcare Delivery Systems.

 

Education and Certification

Human Factors International

Certified Usability Analyst (CUA)  | 2014

University of Texas at Austin

Master of Science, Information Studies  | Aug 2013

Huazhong University of Science and Technology, Wuhan, China

Master of Arts, Journalism  | July, 2007

Beihang University, Beijing, China

Bachelor of Law  | July, 2004

 

Skills

  • Research

Usability testing, heuristic evaluation, eye tracking, interview, survey, ethnographic field studies, competitive analysis, information architecture, persona, tree testing, card sorting

  • Design

Interaction design, wireframe, prototype, design recommendations, rapid iterative design

  • Tools

Morae, Noldus Viso, The observer XT, Tobii/SMI/iMotion Eye Tracking Systems, Balsamiq Mockups, Axure, Sketch, InVision, NVivo, Optimalsort, Qualtrics, UserZoom, Usertesting.com, Minitab, PowerPoint, Excel, Visio, PHP, MySQL, HTML