I took in charge of establishing VISA’s first corporate user experience lab. I connected with Mangold, Noldus, Ovo studios and other major brands of the lab solution providers, discussed our lab buildup requirements and reviewed the lab solutions provided by them. I negotiated the price with the venders and got the best rate for the lab.
In terms of the lab’s hardware and software, venders such as iMotion, Morae, Eyeworks, Nyan, Tobii and SMI agreed to give us free trails so that I could evaluate the equipment and software before the team bought them. I wrote an evaluation report and my boss made it as his decision-making referral.
For confidential requirements, I cannot show the pictures of our lab. Below are lab layout examples from lab vendors.