Usability Testing and Redesign for TexasCourtHelp.org-Sponsored by Office of Court Administration

 

homepage_wireframe

Image: Redesign homepage wireframe

I worked with Dr. Bias to conduct a usability test of the emerging website http://www.texascourthelp.org/. With direction from Sonia Lopez (representing Lonestar Legal Aid [LLA]), and Katie Bond and Casey Kennedy (representing the Texas Office of Court Administration [OCA]), we designed a usability test to entail the one-on-one laboratory testing of 10 representative users of the site. A total of 10 people each carried out 9 tasks on the Texas Court website. The participants were asked to “think aloud” as they carried out their tasks, and they were observed as they did.  Performance data (e.g., task completion), satisfaction data (via a questionnaire), and particular usability problem areas were gathered and are summarized. Based on our research, I did homepage redesign for the TexasCourtHelp.org.