Background: I worked with Prof. Randolph Bias to conduct a usability test of the emerging website texascourthelp.org, which helps people represent themselves in the court.
Research: A total of 10 participants each carried out 9 tasks on the Texas Court website. Performance data (e.g., task completion), satisfaction data (via a questionnaire), and particular usability problem areas were gathered and were summarized.
Image 1: Original homepage of texascourthelp.org
Samples of main findings:
- No search function on the website.
- “Hide My Screen” button does not show when people scroll down the page.
- Text is dense on the right lower part of homepage.
Design strategies: Based on our research, I drew a homepage redesign wireframe and reorganized the information in the header, main body and the footer of the homepage.
Image 2: Redesign homepage wireframe
Sample of the redesign:
- Add search bar
- Make “HIDE MY SCREEN” button float on the middle of the margin.
Image 3: Header redesign
Image 4: Final homepage redesign